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"VNA is reliable, resourceful, and very compassionate. Their services made a big difference at a difficult time in my life."

Barb, VNA patient

  

Privacy Notice [45CFR Section 164]

This notice describes your right to have protected health information and the duties of the Visiting Nurse Association Healthcare Partners of Ohio (VNAHPO) which includes VNA of Cleveland, VNA CarePlus, Hospice & Palliative Care Partners of Ohio, VNA HouseCalls and VNA of Mid-Ohio with respect to your protected health information under the Federal Privacy Act (5 U.S.C. Section 552a).

- You can expect confidentiality of your personal health information (PHI) and protection of your medical records.

- Your PHI will be used only for purposes of treatment, payment and health operations unless otherwise authorized by you.

  1. An example of the use of your PHI for the purpose of treatment: The nurse taking care of you reports lab results to your doctor’s office. 
  2. An example of the use of your PHI for the purpose of payment: The authorization nurse reports your progress to your insurance company to receive approval for payment of visits. 
  3. An example of the use of your PHI for the purpose of healthcare operations: The nurse’s documentation must be transmitted to the State of Ohio regulatory body for data collection.
  • An authorization signed by you is required before we can release your PHI for purposes other than treatment, payment and health operations. Exceptions that do not require your prior authorization include public health risks, audits and surveys, law enforcement, serious threat to health and safety, military, national security and workers= compensation. If VNAHPO deems it necessary to release your PHI for any of these reasons, we will notify you of the necessity to disclose this information. This authorization may be revoked in writing. The revocation will not be in effect until receipt of such revocation. 
  • VNAHPO may contact you to arrange for home visits, to provide appointment reminders, or to provide information to you about treatment alternatives or other services which may be of interest to you. 
  • As an individual you have the right to access and obtain a copy of your PHI unless otherwise specified by Section 164.524 of the Federal Register. This request to the Hospice & Palliative Partners of Ohio must be in writing. 
  • As an agency, VNAHPO has the right to deny you access to your PHI. The denial of access must be made in writing and has a review process. 
  • As an individual you have the right to review a decision to deny access to your PHI in certain situations. Request for review must be in writing. 
  • As an individual you have the right to an accounting of disclosures of your PHI other than for treatment, payment and health operations. The accounting will be provided to you in writing within 60 days of your request. Exceptions of disclosures to be accounted for include 1) for purposes of treatment, payment and healthcare operations, 2) disclosures to you as an individual, 3) disclosures to persons involved in your care, 4) national security or intelligence purposes, 5) correctional institutions or law enforcement officials, 6) disclosures prior to HIPAA compliance date. 
  • As an individual you have the right to request restriction of use and disclosure of PHI. VNAHPO need not agree with the restriction. If the restricted information is needed to provide emergency treatment, VNAHPO may use it or disclose the restricted information to a healthcare provider to provide such treatment. 
  • As an individual you have the right to receive all communications about your PHI in a confidential manner. You have the right to request alternative ways for VNAHPO to contact you regarding your health care. 
  • As an individual you have the right to request amendment or correction of inaccurate or incomplete PHI. If VNAHPO agrees with the amendment, VNAHPO will amend the record and notify others identified by you of the amended information. VNAHPO may deny a request for amendment or correction if the information 1) was not created by the VNA, 2) is not available for inspection and copying under Section 164.524 of the Federal Register, or 3) is deemed accurate and complete by the VNA. 
  • As an individual you have the right to complain to VNAHPO and to the Secretary of Health and Human Services if you believe that your privacy rights have been violated. VNAHPO will not retaliate against you in any way if you do file a complaint. The complaint must be in writing and may be filed with:

Visiting Nurse Association Healthcare Partners of Ohio
Sharon Jones, Executive Vice President of Clinical Operation
2500 East 22nd Street
Cleveland, Ohio
44115 (216) 931-1380
OR
The Secretary of Health and Human Services 

  • A written notice of disagreement or amendment must accompany all further disclosures of personal health information. The same notice will be shared with persons identified by you as having received your health information which has been amended. 
  • VNAHPO will apply sanctions against its employees who fail to comply with our privacy policies up to and including dismissal.

As an agency, VNAHPO is required to abide by the terms of this notice. The VNA reserves the right to change the terms of the provisions in this notice as it applies to PHI. A revised Privacy Notice will be mailed to all active patients of the VNAHPO prior to the effective date of the amended terms.


This Privacy Statement covers the Visiting Nurse Association Healthcare Partners of Ohio website: www.vnacleveland.org.

Our Commitment to Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices. Information gathered by VNAHPO is used to monitor our site's effectiveness and to respond to your questions and requests.

When you contact us, we need to collect some personal information from you. The types of personally identifiable information that we collect include: name and e-mail address. We collect this information only so that we can respond to your message.

We do not share this information with any other organization.

 

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